Carrier Mobile App- Ensuring stress-free deliveries for our users, every time.
Carrier equips individuals with in-depth completion aid, boasting attributes that distinguish it from similar facilities. Through Carrier, users are able to smoothly arrange their shipments, monitor them instantaneously, and handle their orders competently. These functionalities not only improve operational productivity, but also foster consumer delight, thereby propelling business expansion.
Conversion Rate
12%
Usability
40%
Lead Designer
Mobile App
1 month
Challenge
Traditional delivery methods often lack convenience, transparency, and efficiency. Users struggle with long wait times, limited tracking capabilities, and a lack of delivery control. Delivery services face challenges in optimizing routes, managing resources, and providing timely updates to customers.
Results
Improved Delivery Planning and Tracking:
Real-time tracking features enabled customers to track their deliveries accurately, reducing complaints and improving satisfaction.
Enhanced Order Management Efficiency:
Automated order management processes reduced errors and processing time, improving overall efficiency.
Increased Customer Satisfaction and Loyalty: Improved delivery tracking and management led to higher customer satisfaction and loyalty.
Business Growth:
By streamlining operations and improving customer satisfaction, the company was able to drive business growth and increase market share.
20%
Sales increase
25%
Conversion rate
4.5 out of 5
Increased Customer Satisfaction
Process
User Research: I conducted in-depth interviews and surveys with users to understand their pain points and needs.
Ideation and Prototyping: We generated ideas and created prototypes to address key challenges identified during research.
Iterative Design: We implemented an iterative design process, gathering feedback from users and stakeholders to refine the platform design. app. We also created a style guide to maintain design consistency in future updates.
*Onboarding
*Sign up
*Main Action
Other
Conclusion
Carrier successfully enhanced its fulfilment solutions, addressing key challenges and achieving significant efficiency and customer satisfaction improvements. The redesigned platform's improved planning, tracking, and order management features have positioned Carrier as a leader in the fulfilment industry, driving business growth and customer loyalty.